Pre-Order Terms and Conditions

These Pre-Order Terms and Conditions (“Terms”) govern the placing of pre-orders ("Pre-Order") with Rigel Technologies (“we”, “ us”, or “Rigel Technologies”) for our VR motion products and other accessories ("Products"). Please read these Terms carefully before submitting your Pre-Order of any Rigel Technologies Products. By submitting your Pre-Order, you agree to be legally bound by these terms.

Pre-Order Reservation

WalkOVR locomotion product is still under development. Therefore it is currently available only for pre-order and the whole pre-order process is structured as in crowdfunding campaigns such as Kickstarter. During the pre-order duration, generally, Kickstarter terms are applied also in our website. You may find Kickstarter terms and use here: https://www.kickstarter.com/terms-of-use?ref=global-footer

When placing a Pre-Order for Rigel Technologies Products, you will be required to provide certain information, such as your e-mail address, shipping and billing address or your phone number, again to use for shipping purposes. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Rigel Technologies shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to sales@walkovr.com.

You acknowledge and agree that Rigel Technologies may decline or delay reservations to avoid oversubscription or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order, and that you will be entitled to a full refund of the Purchase Price.

Payment

You will be charged the full Price of the Products at the time of placing the Pre-Order. If Rigel Technologies is unable to commence shipping the Products on or before the one-year anniversary of your placing the Pre-Order, Rigel Technologies shall process a full refund to you. Your placing of a pre­order constitutes your express agreement to Rigel Technologies of charging the full Price of the Products at such time.

Priority

Rigel Technologies will build Products according to the order in which the Pre-Order is received. This position does not imply receiving a particular number associated with your Products. If you cancel or forfeit your reservation in accordance with the terms of this Agreement, your position will be taken by the next person on the Product reservation list. Notwithstanding the foregoing, you acknowledge and agree that we may need to build and use Products for a variety of purposes, such as in-house and third-party testing, evaluation, and display prior to fulfilling Product reservations. Furthermore, we may in our discretion prior to fulfilling Product reservations offer for sale to the public (for instance, by auctioning off) a limited number of Products. Please consult our website or our newsletter for more information about such events.

Delivery Schedule

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and Rigel Technologies does not represent or warrant that it will be able to ship the Product by the estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Rigel Technologies is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such a delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your reservation as provided for in Section 6 below.

Price

The purchase price ("Price") does not include taxes, custom costs and other government charges for some certain area and countries, please know that if you are not charged for them during payment checkout those costs are and will be your responsibility.

Cancellation

You or Rigel Technologies may cancel this reservation by terminating the Pre-Order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price without interest. If Rigel Technologies cancels your reservation you will receive a full refund of the purchase Price without interest (and you will not pay any processing fee). Cancellation after delivery is not possible as explained under article "Disclaimer".

Limitation of Liability

UNDER NO CIRCUMSTANCES WILL RIGEL TECHNOLOGY BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT. IN THE EVENT RIGEL TECHNOLOGIES IS HELD LIABLE FOR ANY DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE THE FULL REFUND OF YOUR PURCHASE PRICE WITHOUT INTEREST.

Terms and Conditions of Sale

The purchase of the Products is subject to additional terms and conditions provided by Rigel Technologies, including in respect of any software included in the Products or intellectual property embodied in the Products or data collected by the Products. The current Terms and Conditions of Sale can be found in the footer of the checkout page and are subject to change without notice. Your purchase of the Product will be subject to these terms and conditions and the refund policy.

Age and Residency

You acknowledge that you are at least 18 years old, are a resident of the United States, and will take delivery of your Product in the United States. You acknowledge and agree that Rigel Technologies will initially focus its service efforts on certain geographical areas, and may expand to other areas as the company grows.

Customer Information

We will use any information that we may collect about you only in accordance with our privacy policy.

Disclaimer

RIGEL TECHNOLOGIES DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PROTOTYPE PRODUCT DISPLAYED BY RIGEL TECHNOLOGIES WHETHER BEFORE OR AFTER YOU HAVE PLACED THE PRE-ORDER. YOU UNDERSTAND AND AGREE THAT THE PRODUCT, ITS DESIGN AND TECHNICAL FEATURES ARE CURRENTLY UNDER DEVELOPMENT AND THAT THE PRODUCT THAT MAY BE AVAILABLE FOR PURCHASE BY YOU MAY BE MATERIALLY DIFFERENTLY FROM THE PROTOTYPE PRODUCT. IF FOR ANY REASON YOU ARE UNHAPPY WITH THIS STILL DEVELOPING PRODUCT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE TO CANCEL YOUR PRE-ORDER IT IS DELIVERED TO YOUR ADDRESS.

Changes to the Terms

Rigel Technologies reserves the right to change any of the terms for any or no reason. We will provide notice of any material changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your reservation as described in Section 6 above.

Miscellaneous Provisions

These Terms constitutes the entire agreement between the parties pertaining to its subject matter and it supersedes all prior agreements, representations, and understandings of the parties. This Agreement shall be governed by and shall be construed in accordance with the laws of the State of California. The venue for any actions relating to the subject matter or enforcement of this Agreement shall be in Delaware, the place were this Agreement was entered and is to be performed. You may not assign this Agreement or any of the rights granted to you hereunder to any body.

Terms and Conditions

These Terms and Conditions (“Terms”) govern the placing of orders with Rigel Technologies (“we”, “ us”, or “Rigel Technologies”) for our VR motion products and other accessories ("Products"). Please read these Terms carefully before submitting your order of any Rigel Technologies Products. By submitting your order, you agree to be legally bound by these terms.

Orders and Reservations

When placing an order for Rigel Technologies Products, you will be required to provide certain information, such as your e-mail address, shipping and billing address, or your phone number, again to use for shipping purposes. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Rigel Technologies shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time before your product is shipped by sending an e-mail to sales@walkovr.com.

You acknowledge and agree that Rigel Technologies may decline or delay orders to avoid oversubscription or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks of our receipt of your order, and that you will be entitled to a full refund of the Purchase Price.

Terms and Conditions of Sale

The purchase of the Products is subject to these terms and conditions provided by Rigel Technologies, including the Products or intellectual property embodied in the Products or data collected by the Products. The current Terms and Conditions may be subjected to change without notice. Your purchase of the Product will be subject to these terms and conditions and the refund policy.

Price, Taxes and Shipping Cost

The purchase price ("Price") does not include taxes, custom costs, and other government charges for certain areas and countries, please know that if you are not charged for them during payment checkout those costs are and will be your responsibility. Shipping cost is added to the price of the product while purchasing and may vary according to the country or region

Payment And Delivery

You will be charged the full Price of the Products at the time of placing the order. Your placing of an ­order constitutes your express agreement to Rigel Technologies of charging the full Price of the Products at such time.

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and Rigel Technologies does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, if a delay arises and the estimated shipment and/or release of the product is not met, Rigel Technologies is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as outlined in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you with periodical updates with respect to such a delivery schedule.

Cancellation

You or Rigel Technologies may cancel the reservation by terminating the Order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price without interest. If Rigel Technologies cancels your reservation you will receive a full refund of the purchase Price without interest (and you will not pay any processing fee). Cancellation after delivery is not possible as explained under the article "Disclaimer".

Refund Policy

In case of return requests within 14 days resulting from dissatisfaction, the cost of the product is refunded without any justification, by deducting $45 USD from the product price for the overall handling and international return shipment cost. Refund is only processed upon receiving of the dissatisfied product with all contents of the product including the strap bands, nodes and charging cables as well as other tools and accessories shipped with the product, by WalkOVR team. Return of the shipment and the local shipment fees are the responsibility of the customer and WalkOVR can not be requested to fund the customer for the return of the shipment other than the international shipping cost. Return process depends heavily to the country of residence, WalkOVR may request customer to ship their return items to an address in the country of residence of the customer, or to ship their return items internationally to the manufacturing country of WalkOVR. Return period may also extend depending on the customs regulations or logistics issues; although WalkOVR team will be happily support the customer for this process, WalkOVR team is never responsible for any failure of the shipment of the return product.

Limitation of Liability

UNDER NO CIRCUMSTANCES WILL RIGEL TECHNOLOGY BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT. IN THE EVENT RIGEL TECHNOLOGIES IS HELD LIABLE FOR ANY DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE THE FULL REFUND OF YOUR PURCHASE PRICE WITHOUT INTEREST.

Age

You acknowledge that you need to be at least 18 years old to be able to place an order.

Customer Information

We will use any information that we may collect about you only in accordance with our Privacy Policy.

Disclaimer

RIGEL TECHNOLOGIES DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT DISPLAYED BY RIGEL TECHNOLOGIES WHETHER BEFORE OR AFTER YOU HAVE PLACED THE ORDER. YOU UNDERSTAND AND AGREE THAT THE PRODUCT, ITS DESIGN, AND ITS TECHNICAL FEATURES MAY BE SUBJECT TO CHANGE DUE TO VARIOUS UNEXPECTED REASONS AND THAT THE PRODUCT MAY BE MATERIALLY DIFFERENT FROM THE PRODUCT DISPLAYED. IF FOR ANY REASON YOU ARE UNHAPPY WITH THIS PRODUCT, YOUR SOLE, AND EXCLUSIVE REMEDY WILL BE TO ASK FOR A REFUND OF YOUR ORDER AFTER IT IS DELIVERED TO YOUR ADDRESS, AS STATED IN THE REFUND POLICY SECTION.

Changes to the Terms

Rigel Technologies reserves the right to change any of the terms for any or no reason. We will provide notice of any material changes and, if you are unhappy with such changes, your sole, and exclusive remedy will be to cancel your reservation or return the product according to the refund policy.

Miscellaneous Provisions

These Terms constitute the entire agreement between the parties pertaining to its subject matter and it supersedes all prior agreements, representations, and understandings of the parties. This Agreement shall be governed by and shall be construed in accordance with the laws of the State of California. The venue for any actions relating to the subject matter or enforcement of this Agreement shall be in Delaware, the place where this Agreement was entered and is to be performed. You may not assign this Agreement or any of the rights granted to you hereunder to anybody.

Privacy Policy Terms

Following sections explains how we and some of the companies we work with collect, use, share, and protect the information in relation to our website, and any software provided on or in connection with WalkOVR products and services (collectively, the "Service"), and your choices about the collection and use of your information.

Our Policy applies to all visitors, and others who access the Service ("Users").

Information we collect

As of the 25th of May, the European Union General Data Protection Regulation will be in use. According to this policy, there are two types of shareholders in data collecting procedures, the data controller and data processor. As a data controller, from this day on, we will be collecting your emails and other necessary information by receiving your consent.

We collect the following types of information.

Information you provide us directly:

  • Your username and e-mail address when you subscribe for WalkOVR newsletters
  • Communications between you and WalkOVR. For example, we may send you WalkOVR related emails (e.g., changes/updates to features of our products and service, technical and security notices).

Analytics information:

We use third-party analytics tools to help us measure traffic and usage trends for our website and products. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the quality of our Service. This information, unless you intend to share your personal information such as emails and names, is collected anonymously by assigning your visit a randomly generated number. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.

When you use our Service, we automatically record certain information, including your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks, and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. We may also collect similar information from emails sent to our Users which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.

Cookies and similar technologies: 

When you visit the Service, we may use cookies and similar technologies similar but not limited to pixels, analytics, popping up coupons, and web beacons to collect information about how you use WalkOVR and provide features to you. Not accepting cookies may cause; some of our web pages not to display properly or; you not to be permitted to access certain information.

We may ask advertisers or other partners to serve ads or services to your devices, which may use cookies or similar technologies placed by us or the third party.

Device identifiers:

When you use a mobile device like a tablet or phone to access our Service, we may monitor your device, and/or remotely store the type of your device hardware, the device's operating system, or other software communicated with the Service of WalkOVR.

This information may be delivered to us or to a third-party partner about how you browse and use the Service and may help us or others provide reports or personalized content and ads.

Transaction information:

All WalkOVR website traffic is secured by an SSL certificate which means the data you shared with us is encrypted. When you order products from the WalkOVR website, we may ask you to complete an order form that requests certain information from you, including financial information such as a credit card number and expiration date, and general contact details. We use this information to complete the transaction that you requested, i.e. to deliver information, products, or other services that you ordered and to invoice you upon your purchase. None of the critical payment data you shared is stored on our databases and only processed by legally acknowledged third-party payment processors.

Movement content:

WalkOVR devices, as in its core, capture, save and share your body movement from the device to the connected client, subject to your configuration and settings, to improve the quality of the technology we provide. We capture, process, and may save and transmit them from your device to our servers or, to a third-party partner. Which we may delete your recordings upon your request.

How We Use Your Information

In addition to some of the specific uses of information we describe in this Privacy Policy, we may use information that we receive to:

  • Help you efficiently use our service
  • Remember information to provide better service the next time you visit
  • Provide personalized content and information to you and others, which could include online ads or other forms of marketing
  • Provide, improve, test, and monitor the effectiveness of our Service
  • Develop and test new products and features
  • Monitor metrics such as total number of visitors, traffic, and demographic patterns
  • Diagnose or fix technology problems
  • Automatically update future WalkOVR applications on your device(s)

As partly mentioned in the previous sections of this privacy policy we use some third-party partners, data processors, in order to better understand our users’ needs and to optimize our Service and experience. These third-party service providers, with their technology, help us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. These third-party service providers may use cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). These third-party service providers may store this information as an anonymous user profile. Neither these third-party service providers nor we will ever use this information to identify individual users or to match it with further data on an individual user; unless you declared that we are allowed to do so.

Sharing of Your Information

We will not rent or sell your information to third parties outside WalkOVR without your consent, except as noted in this Privacy Policy.

Parties with whom we may share your information:

We may share your information as well as information from tools like cookies, logs, device information, and location data, with third-party organizations that help us provide the Service to you ("Service Providers"). Our Service Providers will be given access to your information as is reasonably necessary to provide the Service under reasonable confidentiality terms.

We may also share certain information such as cookie data with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.

If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users or third parties using the WalkOVR API have copied or saved that information.

What Happens in the Event of a Change of Control

If we sell or otherwise transfer part or the whole of WalkOVR or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information such as name and email address, User Content and any other information collected through the Service may be among the items sold or transferred. You will continue to own your User Content. The buyer or transferee will have to honor the commitments we have made in this Privacy Policy.

Responding to Legal Requests and Preventing Harm

We may access, preserve and share your information in response to a legal request (like a search warrant, court order, or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you, and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed, and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.

How We Store Your Information

Storage and Processing

Your information collected through the Service may be stored and processed in the United States or any other country in which WalkOVR, its Affiliates, or Service Providers maintain facilities.

WalkOVR, its Affiliates, or Service Providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

By registering for and using the Service you consent to the transfer of information to the U.S. or to any other country in which WalkOVR, its Affiliates, or Service Providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

We use commercially reasonable safeguards to help keep the information collected through the Service secure. For example, all the website traffic is secured with SSL encryption. However, WalkOVR cannot ensure the security of any information you transmit to WalkOVR or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.

You are responsible for controlling access to emails between you and WalkOVR, at all times. We are not responsible for the functionality, privacy, or security measures of any other organization.

Your Choices About Your Information

You may opt-out from your email subscription or you may contact us to request deletion of your data if there is any information that you think we can identify you in our, our Affiliates’ or our Service Providers’ database. Otherwise, although you unsubscribed from our email list, WalkOVR, its Affiliates, or its Service Providers may retain anonymous information for a commercially reasonable time for backup, archival, and/or audit purposes.

Children's Privacy

WalkOVR does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register for the Service. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.

Other Web Sites and Services

We are not responsible for the practices employed by any websites or services linked to or from our Service, including the information or content contained within them. Please remember that when you use a link to go from our Service to another website or service, our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party's own rules and policies. You agree that we are not responsible and do not have control over any third parties that you authorize to access your information. If you are using a third-party website or service and you allow them to access your information, you do so at your own risk.

How to Contact Us

If you have any questions about WalkOVR, this or regarding any other policy and info, you may do so by sending an e-mail to info@walkovr.com.

Changes to Our Privacy Policy

WalkOVR may modify or update this Privacy Policy from time to time, so please review it periodically. Your continued use of WalkOVR or the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.

Safety Instructions

The below safety instructions not only cover WalkOVR related problems but also cover VR-related issues. In all cases, please read the following instructions carefully to avoid any injuries or damages to yourself or the product.

WalkOVR is designed for ages 13 and over. If anybody younger needs to use Virtual Reality headsets or WalkOVR, a person at age 13 and over should always be present to ensure the user’s safety.

Please pay proper attention to surrounding environments while using Virtual Reality and WalkOVR. Using VR as well as WalkOVR may cause dangerous situations if you do not clear your surrounding space or if you use them next to stairs, windows, columns, etc. Pay proper attention to your safety. WalkOVR usage must be kept limited to your play area in which you should have clear all obstacles inside.

WalkOVR lets you move on a place to move in digital environments. Similar to walking or running for miles, using WalkOVR for hours may cause strain injuries. Therefore, please keep WalkOVR usage limited to avoid personal injuries and stop using it if you experience pain or similar health problems.

Please do not forget that WalkOVR is a wearable electronic device and like any other similar device following items is against the proper usage of our product: liquids, fire and/or heat sources, direct sunlight, any kind of use of force such as throwing, dropping or breaking the product. Do not try to open the enclosure, disassemble the product, especially the battery. In case of an emergency such as a rapid increase of the product temperature, stop using it immediately. In addition to these above, please use a dry cloth to clean WalkOVR and any of its accessories.

WalkOVR uses Bluetooth technology. Bluetooth is a wireless technology that uses radio frequencies and therefore can cause and can be affected by radio frequency interference. If you use any medical device that may cause health problems while using WalkOVR please consult your doctor. We strongly suggest not using other radio frequency transmitting devices to properly and efficiently use WalkOVR.

WalkOVR uses a lithium-ion polymer battery that can not be replaced or removed, please do not try to open and disassemble your product and battery. This is not only for the health and long battery lifetime of WalkOVR but also improper attempts of battery removal may cause fire or chemical burns. Besides, at the end of the battery lifetime, please dispose of it according to the disposal methods of your local authorities and always keep batteries away from young children.

Product Warranty

WalkOVR comes with a one-year limited warranty for the technical problems caused by any manufacturing or development-related problem. You can contact us anytime through our support mail support@walkovr.com in case of any technical problem. Your product receipt may be requested upon your support submission.

Help and Feedback

We use all the feedback from our community to improve the devices and services we provide. If you need any support, you can contact us anytime through support@walkovr.com or you can contact us through web chat on our website. Besides, not only for the information provided in this user manual but also for anything, please do not hesitate to share your feedback.